French-Speaking Customer Success Manager
About Us
HiJiffy is a leading B2B SaaS company providing innovative tech solutions for the hospitality industry. Our platform helps hotels improve guest communication, drive bookings, and elevate customer satisfaction. We are looking for a passionate French-Speaking Customer Success Manager to join our dynamic Customer Success team and ensure the success of our French-speaking clients.
Role Overview
As a Customer Success Manager, you will play a key role in building and maintaining strong relationships with our clients, ensuring they achieve their goals using HiJiffy’s solutions. You’ll serve as their trusted advisor, helping them unlock the full potential of our technology and ensuring an exceptional customer experience.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact for French-speaking clients, fostering long-term partnerships.
- Proactive Engagement: Regularly check in with clients to review performance, offer strategic advice, and identify areas for improvement.
- Problem Solving: Handle client inquiries, resolve issues efficiently, and collaborate with technical teams to ensure prompt resolutions.
- Upselling & Renewals: Identify upselling opportunities and guide clients towards contract renewals by showcasing the value of our solutions.
- Feedback Loop: Act as the voice of the customer, relaying insights to our product and development teams to help shape future updates.
Qualifications:
- Fluent in French and English (both written and spoken); additional languages are a plus.
- Proven experience in Customer Success, Account Management, or Client-Facing Roles.
- Background in the hospitality industry is highly preferred.
- Strong interpersonal and communication skills, with a customer-focused mindset.
- Ability to manage multiple accounts while paying close attention to detail.
- Familiarity with SaaS platforms
Benefits:
Flexible working hours
Friday Afternoons Off
Competitive salary
HiJiffy Perks (wellness, WFH equipment, transportation etc.)
Remote-first environment
- Department
- Customer Success
- Locations
- Portugal
- Remote status
- Hybrid Remote
Portugal
Our Values
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Integrity
We do the right thing, always. We believe in long-lasting, healthy relationships and nurture them.
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Growth
We are innovative. We leverage our technology and expertise to facilitate the growth of our employees, partners and clients.
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Impact
We have a positive impact. We want to continue disrupting the industry and delivering much more than a good product.
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Collaboration
We row together. We believe collaboration is the backbone of our success.
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Global
We are everywhere. We seek connections on a global scale to serve our world and deliver an exceptional product.
About HiJiffy
HiJiffy was founded in 2016 with the mission to develop the most advanced conversation AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub.
Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages.
In 2023, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more.
French-Speaking Customer Success Manager
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