We’re looking for a Junior Support Engineer to join our growing startup.

In this role, you’ll troubleshoot problems, provide technical support to various departments, and, on occasion, help develop/suggest tools that improve our internal processes.
It’s an entry-level engineering opportunity, ideal for someone early in their career who’s eager to grow in a fast-paced AI startup environment.
You’ll gain hands-on experience in support engineering: working on debugging, database operations and learning a complex codebase with hundreds of features and integrations.

📌 Important: This position requires working a fixed afternoon–evening schedule from Tuesday to Friday (14h–23h) and Monday (18h–23h). If you’re looking for a standard 9-to-5 job, this one isn’t for you, but if you enjoy focused, late-day work and want a long weekend starting Monday at 6 PM, we’d love to hear from you.

Responsibilities:

• Understand how the project is structured.

• Resolving technical issues from the product and customer experience team.

• Writing and maintaining documentation.

• Develop scripts or prompts to streamline repetitive tasks and support other teams.
  Troubleshoot, debug, and resolve issues and bugs.

• Think of innovative solutions to improve internal tools and processes.

• Attend Product and Support meetings.

• Embrace HiJiffy culture: Integrity, Growth, Impact, and Collaboration.

Profile

• Interest in working in a tech startup.

• Analytical and problem-solving skills.

• Responsibility and ownership of the assigned tasks.

• "Learn as you go" attitude and comfortable asking questions.

• Interest in being part of the process of a growing start-up.

• Capable of autonomously learning complex subjects.

• Tech-savvy and eager to learn new tools and technologies.
  
  

Requirements

• Fluency in English and Portuguese.

• Bachelor's degree in Computer Science or Coding Bootcamp.

• Experience with back-end development (Nodejs or PHP, Python, Ruby, etc.)

• Familiarity with SQL and a non relational database (ex: Mongo).

• Experience with a JavaScript Framework.

• Proficient in using browser DevTools for debugging

• Familiarity with RESTful API design and best practices.

• Experience using Git for version control and working in a collaborative coding environment.

Bonus points for experience with:

• Portfolio and/or code repository

• Tools like JIRA and an understanding of Agile methodologies.

What We Offer:

• Flexible working hours
• Monday Afternoons Off
• HiJiffy Perks (wellness, WFH equipment, transportation, etc.)
• Competitive salary & performance-based incentives
• Training programs for career development
• Remote-first environment - role-based in Portugal due to occasional travelling for team events (quarterly off-sites)